Virtually perfect: Leading teams with a new miracle question.


Leading virtual teams is a skill that demands a unique set of strategies compared to traditional in-person teams. As a virtual team leader, you hold the key to unlocking your team’s potential and driving success. In this blog, we will explore one fundamental question that can transform your virtual leadership approach and create a more productive and engaged team dynamic.

A bit of background, might be helpful here: Therapy has long had a ‘miracle question’ to help clients, which asks them to imagine their situation or context if all their barriers, constraints and challenges had disappeared. It generates incredibly results of freeing the mind of perceived and real restrictions, in order to begin to see ways forward, when doing so is not easy. Powerful stuff.

It got me thinking, what if there was a ‘miracle question’ for busy leaders and managers who want to help members of their team? What could possibly generate reliably exceptional results for both the leader and the person being led. About a decade ago, I started to refine a question I thought could help. Hundreds of leaders over the years have applied it and it works. So, in the spirit of trying to support those keen to access the benefits, here is the latest version over the business miracle question. Let me know how it works for you.

The New Miracle Question:

“What role can I play with this person, in this context, at this moment in time, in order they can achieve what they need to?”

Let’s delve into how applying this question can enhance your virtual leadership:

  1. Adaptability and Mindfulness:

Virtual team leaders often face the challenge of falling into auto-pilot mode due to time pressures and routines. Asking yourself a version of, “What role can I play to be most effective here?” encourages mindfulness and adaptability in every interaction. Tailor your approach based on individual team members’ needs and unique circumstances to foster a more meaningful connection.

  1. Role Flexibility:

Leading virtual teams requires wearing multiple hats. As you ponder the question, consider various roles you can play, such as a source of information, solution provider, mentor, motivator, empathetic ear, coach, or critical advisor. Recognising these roles empowers you to adjust your leadership style to suit different team members’ specific requirements.

  1. Emotional Intelligence:

Virtual communication lacks non-verbal cues, making it challenging to understand team members’ emotions fully. Embrace the importance of emotional intelligence by asking the question. For instance, if a team member faces personal challenges, adopt the role of an empathetic ear to provide much-needed support and understanding.

  1. Long-term Impact:

Effective virtual leadership involves considering both short-term goals and long-term implications. When choosing a role for a particular situation, contemplate its potential long-term effects on team dynamics, individual growth, and team cohesion. This balance between immediate needs and long-term goals ensures sustained success and a cohesive virtual team.

  1. Communication and Feedback:

Open communication and constructive feedback are vital in virtual teams. Encourage a culture of trust and inclusivity by proactively asking team members about their needs and preferred roles for you. This approach fosters collaboration, empowers team members to express their opinions, and ultimately leads to better decision-making.

  1. Personal Development:

Continuously asking this question leads to self-reflection on your leadership style and areas of improvement. Experiment with different roles to identify what works best in the virtual setting. This self-awareness helps you grow as a leader and refine your virtual leadership skills, benefitting the entire team.

  1. Building a Supportive Virtual Environment:

Virtual teams may face feelings of isolation or detachment. By consciously playing roles like mentor or motivator, you can foster a supportive and encouraging team environment. Acknowledge team members’ achievements and offer guidance when needed to boost morale and team spirit.


Mastering the art of leading virtual teams requires intentionality and adaptability. By consistently asking yourself, “What role can I play to be most effective here?” you empower yourself to actively engage with your team in ways that align with both immediate needs and long-term objectives. Embrace this question as a guiding principle, and you’ll become a more effective and impactful leader in the virtual realm, driving your team’s success and well-being.

We enable your organisation to achieve individual and collective transformation goals quickly and confidently, whether you require support for senior leaders, executive teams, or large cohorts of mission critical managers.

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One Comment

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